Help for parents using Focii.

Find guidance for account access, dashboard controls, student sessions, and future billing support.

Account access

Help with login, registration, password issues, PIN issues, and email confirmation.

Dashboard help

Questions about parent controls, student profiles, analytics, and session monitoring.

Session issues

Problems with study sessions, blocked content, override requests, or live updates.

Billing help

Questions about plans, subscriptions, trials, cancellations, or future payment setup.

FAQs

I cannot log in. What should I check first?+

First check your email, password, and 4-digit PIN. Also make sure your email address has been confirmed after registration.

Why is my dashboard not showing what I expect?+

This can happen if the session has not started, the extension is not connected properly, or the data has not refreshed yet.

What if a child requests an override?+

Parents should be able to review the request from the dashboard and decide whether to allow or deny it.

How do I contact support directly?+

You can reach the team at support@focii.app or use the contact page if you prefer the website form.

Need direct help?

Email support@focii.app for account, billing, dashboard, extension, or installation help.