Refund Policy

Focii subscriptions are billed on a recurring basis (monthly or annual, depending on the plan you selected at checkout). Because the service is delivered digitally and access to premium features begins immediately upon payment, refunds are handled as follows:

• You may request a full refund within 14 days of your initial subscription purchase or the most recent renewal date. Refund eligibility is assessed by Paddle in accordance with their standard refund policy.
• After 14 days from the purchase or renewal date, refunds are not provided for the current billing period. You retain access to your plan until the end of the period you paid for.
• Annual plan purchases are eligible for a refund within 14 days of purchase. After that window, no partial refunds are issued for the remaining months on an annual plan.
• Free plan users are not charged and therefore are not eligible for refunds.

If you start a free trial, you will not be charged until the trial period ends. You may cancel at any time during the trial from your dashboard billing settings and you will not be charged. If you do not cancel before the trial ends, your subscription will convert to a paid plan and the standard refund window applies from the date of that first charge.

You may cancel your Focii subscription at any time from your dashboard billing settings. Cancellation stops future renewals — you will not be charged again after the current billing period. You retain access to premium features until the end of the period you have already paid for. Cancellation does not automatically trigger a refund.

Because Paddle is the Merchant of Record, refunds must be processed through Paddle. You have two options:

• Contact Paddle directly using the support link in your purchase receipt email — this is the fastest route
• Email us at legal@focii.app with your order details and we will raise the refund request with Paddle on your behalf

Please include your order number or the email address used at checkout when contacting us. We aim to respond to all refund requests within 2 business days.

If you believe an unauthorised charge has been made against your payment method, please contact us at legal@focii.app before initiating a chargeback with your bank. In most cases we can resolve billing disputes faster than the chargeback process and without impact to your account.

We do not issue automatic refunds for temporary service disruptions, planned maintenance, or outages caused by third-party infrastructure providers (including Supabase, Vercel, or OpenAI). If you experience a prolonged disruption that materially impacts your use of the service, contact us at legal@focii.app and we will assess the situation on a case-by-case basis.

Nothing in this Refund Policy limits your statutory rights as a consumer under the laws of your jurisdiction. If you are based in the European Union or United Kingdom, you may have additional rights under applicable consumer protection legislation, including a 14-day statutory right of withdrawal for digital services purchased online. Where applicable, those rights are administered by Paddle as the Merchant of Record.